The organizer of the spring conference for Conflict Resolution Saskatchewan says once you get them thinking, you can walk them their own thought process and calm them down.
Tim Nickel says as soon as people with a short fuse get upset or conflictual, getting them to think slows that ramp up of energy down.
Nickel says conflict resolution is something everyone around the world needs to know about, instead of resorting to war and major conflicts as has happened historically.
He notes staying calm, listening attentively, and responding with understanding are three of the most important qualities to use when resolving conflict.
A highlight of the conference will be the presentation of the Peacemaker Award. It is awarded to the mediator who has provided exceptional service to the mediation and dispute resolution community.