An airline passenger-rights advocate says the decision by Air Transat not to disembark passengers from a flight for 6 hours is inexcusable.
The flight was stuck on an Ottawa tarmac after it was diverted from Montreal, which was under a number of thunderstorms.
Passengers were left without food or water, and at one point air conditioning, until one passenger called 9-1-1.
Passenger rights advocate Gabor Lukacs says Air Transat is to blame for not letting passengers off.
“My understanding is the airport offered a number of times to offer assistance to the passengers,” Lukacs said. “But Air Transat was non-responsive.”
Lukacs says the choice was a violation of the airline’s regulations, which state the airline will provide passengers the option to disembark after 90 minutes.
Lukacs says Air Transat should provide each passenger a cash payment for causing the situation to happen.