McFadyen published the Ombudsman Saskatchewan Annual Report 2015 and the Public Interest Disclosure Commissioner Annual Report 2015.
In the reports, McFadyen revealed she received 22 percent more complaints in 2015 than in 2014.
In 2015, there were 2,813 complaints received within jurisdiction, and a total of 3,618.
The largest increases were related to correctional facilities and region health facilities.
Complaints regarding long-term care facilities lead to an investigation by McFadyen into the Santa Maria Senior Citizens home in Regina.
As a result of the investigation, McFadyen made 19 recommendations to the care home, Regina Qu’Appelle Heath Region and Ministry of Health.
The recommendations were implemented over a period of time and McFadyen was given updates on the progress.
She says any updates on the recommendations were also made available to the public.
“We’ve asked them to make sure the guidelines for care are put into practice, so each long-term care facility knows how to measure and ensure they’re meeting the standards.”
In regards to the 779 complaints received surrounding correctional facilities in Saskatchewan, McFadyen completed an investigation into an incident at a provincial correctional centre.
Three recommendations were made as a result of the investigation, all of which were implemented.
McFadyen says there were more than 600 complaints at correctional centres in Regina and Saskatoon alone.
“We did find that we had higher complaints this year in Corrections, specifically at the Regina Correctional Centre and Saskatoon Correctional Centre, they were about 40 percent higher in general.”
Within the Ministry of Social Services, there were 117 complaints regarding Child and Family Services and 410 regarding Income Assistance & Disability Services.
An investigation was launched into Social Service’s Joint Protocol program, which transitions youth in the care of Social Services into adulthood.
26 recommendations were made by the McFadyen, and she says they were accepted by Social Services in March 2015.
“The recommendations that we made there were just aimed at making sure that everybody knows who is in care, what their disabilities are, and who may require care through the CLSD program.”
McFadyen also expects the number of complaints to grow in 2016 because of the expansion of jurisdiction to include municipalities.