A Regina business is in hot water after denying a blind woman entry into their establishment with her guide dog.
Chuck E. Cheese in Regina’s east end told Ashley Nemeth her guide dog was not allowed in the building due to their strict no-pet policy.
Despite explaining to staff and management the dog was a guide dog, Nemeth and her family were told they had to leave.
Nemeth says a lot went through her mind since the incident.
“I had a lot of emotions with it, I was angry and frustrated, but more than anything I was hurt because my kids were with me,” Nemeth says. “My kids were the ones who had to miss out because their mom had a disability and that was the hardest part for me.”
Nemeth says everyone can learn something from this unfortunate incident.
“I think it’s a great opportunity for people to understand that service dogs are a necessary tool for many people and education is the key,” Nemeth says.” The more we talk about it, and the more we talk about these things happening, the less they’re going to happen because more people will understand the importance of the service dog.”
CEC entertainment says they are offering sincere apologies and has said they are re-training employees to ensure a similar incident doesn’t take place again.