The other day when I was at the grocery store it just happened to be one of those busy days. Both the checkout lanes and the self checkout area were lined up with customers. As I stood waiting to pay I started to think about the self checkout area. Have I used them before? Yes. Would I use them again? Probably. However, I try to continue using the cashier at the checkout as often as I can for a couple reasons.
First, If I have questions about the specific product then I can just ask that cashier. It’s easy to mistakenly buy something thinking it’s a sale item, but the cashier can confirm if it is, in fact, on sale. If not, then I just send it back. Yes, I one of those shoppers. It’s also an opportunity to briefly socialize and get to know the person behind the counter. It’s that human connection that one does not get with a computer. I’m also scared of breaking the self checkout machine prompting flashing lights and loud beeping noises that brings attention to my screw up. I don’t need people staring at my incompetence!
Secondly, I feel somewhat guilty when I use a self checkout. I feel like I’m contributing to the potential job loss of a good cashier. In this day and age of job losses around Canada and the world thanks to new technology and the pursuit of the almighty bottom dollar, I feel a cashier’s job is still needed and important. Think of how many kids (maybe even yourself) whose first job was that of a grocery store cashier!
Next time you head to the grocery store think about those self checkouts. Yes they may be convenient when you’re in a rush, but are they a good thing in the long run?