Since the onset of the extreme cold weather on the 11th, CAA Roadside Assistance in Saskatchewan has witnessed a substantial increase in service requests from its members.
With approximately 4,000 requests for assistance covering battery boosts, tows, lockouts, fuel, and air delivery, the CAA team is working diligently to manage the surge.
Members seeking CAA Roadside Assistance through phone calls, online channels, or the app are assured that their requests are being handled with promptness and professionalism. The CAA Roadside Assistance Communications Centre is fully operational 24/7, with a Regina fleet and around 150 contractors across the province ready to provide assistance.
Regrettably, due to the extreme cold temperatures, CAA Battery Service to members in Saskatoon and Regina has been canceled. CAA acknowledges the increased wait times for service and apologizes for any inconvenience. Members are urged to make a single request for the same service, whether initiated by phone, app, or online, to avoid unnecessary duplication.
When requesting assistance, members are reminded to provide their name, CAA membership number, phone number, and the vehicle’s location. While the CAA Communications Centre staff may attempt to contact the member with an estimated arrival time, it is contingent on the call volume.
In cases of being stranded, CAA emphasizes the importance of staying in the vehicle for temporary shelter until help arrives. Waiting outdoors in extreme cold is discouraged, and if possible, occupants should seek refuge in nearby buildings.
CAA Saskatchewan underscores the importance of respecting tow operators and first responders working in harsh winter conditions. Motorists are urged to slow down and move over to provide the necessary space.
To enhance safety, CAA suggests packing a roadside safety kit with essentials like non-perishable food, a shovel, window ice scraper, snow brush, and booster cables. Staying connected with a mobile phone and charger, ensuring up-to-date documents, checking tire pressure, inspecting brakes, assessing the vehicle’s battery, topping up fluids, and maintaining a full fuel tank are additional safety measures recommended by CAA.
For further information and safety tips, members can visit caask.ca/safety. CAA Saskatchewan is committed to assisting its members through the challenges posed by extreme winter conditions and urges all motorists to prioritize safety on the roads.