Air Canada says it made a mistake in rejecting some compensation claims from the thousands of travellers affected by delayed flights due to computer malfunctions. In messages to some customers, the airline initially said the information technology fumble was out of its hands, relieving it of obligations to pay them compensation. “In this instance, the […]
More bad news today for customers of embattled airline carrier Sunwing. The information on the latest round of cancellations comes via numerous social media posts from travel agents across the province. Passengers affected by cancellations in December were forced to rebook flights – those rebooked flights are now cancelled. One caveat on the cancelation is […]
Airlines executives offered a mix of explanation and apology Thursday, as they laid the blame for the chaotic holiday travel season on Mother Nature. Representatives from Sunwing Airlines, WestJet and Air Canada appeared before the federal transport committee to explain to MPs what happened in the days before and after Christmas, when thousands of passengers […]
A parliamentary committee voted Monday to launch a study into the causes behind Canada’s chaotic holiday travel season and to hear not only from industry giants, but also from some of the passengers who saw their plans upended. Members of the federal transport committee met to discuss the scope of the study, which all agreed […]
Sunwing Vacations Inc. says it is sending out dozens of recovery flights this week to bring home thousands of passengers stranded in Mexico after winter storms disrupted its operations. “We continue to navigate unprecedented operational challenges, resulting in a number of ongoing flight delays,” said airline president Len Corrado in a statement. “We deeply apologize […]
Another Regina organization is disappointed in Air Canada’s decision to suspend direct flights between Regina and Calgary. In a letter penned to Air Canada, Economic Development Regina (EDR) said the decision was ill-considered. They join the Regina Airport Authority in calling the decision to suspend flights disappointing. President and CEO of Economic Development Regina Chris […]
2023 will mark the end of flights from Calgary to Saskatchewan airports for Air Canada. As of January 16, passengers will no longer be able to make the trip on an Air Canada flight. Justin Reves, the manager of customer experience with the Regina Airport Authority, called the news disappointing. “We know that Calgary is […]
The federal government has reached a deal with Air Canada worth $5.9 billion. The deal ensures passengers can get refunds for flights cancelled due to COVID-19, regional airports can restore Air Canada service, and allows a six-percent stake to be purchased by the federal government for $500 million. YQR International Airport President and CEO James […]
Refunds are coming for eligible customers who bought a non-refundable ticket for travel on an Air Canada flight on or after February 1, 2020, but did not fly. The airline has revised its refund policy to cover tickets and Air Canada vacation packages that were bought before April 13,2021 for flights that were cancelled either […]
The YQR International Airport will be adding a brand new Air Canada flight later this year. President and CEO James Bogusz says Regina will now have a direct flight to Montreal through Air Canada. “Much like service used to be available for Ottawa, this will what we call a ‘triangle route,’ which means when you […]
