Passengers Bill of Rights

Air Canada walks back compensation denials after thousands delayed due to tech issues

Jun 9, 2023 | 3:33pm

Air Canada says it made a mistake in rejecting some compensation claims from the thousands of travellers affected by delayed flights due to computer malfunctions. In messages to some customers, the airline initially said the information technology fumble was out of its hands, relieving it of obligations to pay them compensation. “In this instance, the […]